If you do not comply with any of the below conditions, We reserve the right to refuse the return or exchange or to impose different or additional conditions.
Order Lead Time
Typically, we will process orders within one to three (1 to 3) business days. During a busy holiday season, it may take three to five (3 to 5) business days to process the orders.
All orders are shipped from a Third Party Fulfillment Center located in different locations all over the country. Fulfillment time could take up to one to two (1 to 2) business days if received before 11AM CST. Order delivery times are set by the selected shipping method.
Cancellation requests must be emailed to sales@midam,com and must state “CANCELLED” with the referenced order number within two (2) days of the order.
Shipping Errors/Damaged Goods
Customer must notify the Company of any shipping errors or goods damaged in transit within two (2) days of receipt of shipment. Goods damaged are subject to review by the Company. Customer must comply with the review by furnishing images, documentation, and additional requests at the discretion of the Company. Qualifying orders, the company with either refund the customer or send a replacement product at no extra charge.
All CBD and Hemp products are consumables and no returns will be accepted, HOWEVER, returns will be reviewed on a per case basis. It is under the discretion of the Company to refund, exchange, or accept returned goods. The return date window must be within 7 days of the receipt date of the product.
If approved, to initiate a return, please email us at sales@midam,com. All returned merchandise should be sent to us at 14240 Greenhouse Ave, Granville, IL 61326, United States.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
All defined terms used below shall have the meanings set forth in our Terms and Conditions. See https://mid-americancbd.com